100% PASS-RATE VERISME VALID BRAINDUMPS FREE SPEND YOUR LITTLE TIME AND ENERGY TO PASS VERISME EXAM ONE TIME

100% Pass-Rate VERISME Valid Braindumps Free Spend Your Little Time and Energy to Pass VERISME exam one time

100% Pass-Rate VERISME Valid Braindumps Free Spend Your Little Time and Energy to Pass VERISME exam one time

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Tags: VERISME Valid Braindumps Free, Cert VERISME Guide, Free VERISME Exam Questions, VERISME Exam Discount Voucher, Exam VERISME Bible

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Pass Guaranteed Quiz 2025 VERISME: The Best VeriSM™ Essentials Valid Braindumps Free

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EXIN VeriSM™ Essentials Sample Questions (Q13-Q18):

NEW QUESTION # 13
What is the best description of shadow behavior?

  • A. Implementing systems or solutions without explicit organizational approval
  • B. IT service provisioning being so good that consumers are unaware of IT
  • C. Creating a tribal system where team members are overshadowed by others
  • D. A junior observing a senior by doing job-shadowing and learning on-the-job

Answer: A,C


NEW QUESTION # 14
What is the advantage of Robotic Process Automation (RPA) in service management processes?

  • A. RPA is a manufacturing technique which cannot be used effectively in service management.
  • B. RPA helps in enabling employees to perform more complex tasks.
  • C. RPA automates tasks and therefore will always reduce headcount.
  • D. RPA increases the quality of the produced products as it automates tasks.

Answer: B


NEW QUESTION # 15
What is the first step in building a customer journey map?

  • A. Plan
  • B. Research
  • C. Investigate
  • D. Define

Answer: D


NEW QUESTION # 16
What is covered by the activity Record in the Respond stage?

  • A. Resolve the issue
  • B. Source events
  • C. Capture information
  • D. Deliver results

Answer: C


NEW QUESTION # 17
What is the third layer between consumer and provider in Service and Integration Management (SIAM)?

  • A. Service advocate
  • B. Service installer
  • C. Service integrator
  • D. Service manager

Answer: C


NEW QUESTION # 18
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